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Call Us: 1.888.282.1883

24/7 Support with Riptide Hosting

For Emergency Support, please call 1-888-282-1883 option 4 or email [email protected]

If you need to Power Cycle your server, remember to use your remote reboot or DRAC card for immediate reboots and console access.

Remote KVM access is available for all customers. It is included with your dedicated server. For colocated servers please call or email us to have the KVM unit connected to your server.

Frequently Asked Questions

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Video Configuration Lessons

To view our video configuration lessons, click here.

The following services are included with your Dedicated Server:

  • Network troubleshooting
  • Hardware replacement in the event of failure
  • Server reboots
  • Operating system reinstall if the problem is the fault of Riptide Hosting (note: all other OS reinstalls are fee-based).

The following services are fee-based time require is more than included with your plan:

  • 'Remote Hands' support:
  • Operating system reinstall
  • Application installation/upgrades (application configuration is not supported)
  • Operating system upgrades
  • Security management patches - servers are set to auto patch

Operating system reinstalls will be completed at the flat rate of $50.00 per instance.

All other fee-based support is provided at the standard tech support fee of $90.00 per hour billed in half hour increments, when requested during the business hours of 9:00 am - 6:00 pm MST. After hours fee-based support will be provided at a rate of $125.00 per hour billed in half hour increments.

Fee-based services are limited to predetermined services as directed by the customer. These are not system administrative services and troubleshooting is not provided.

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