Contact Support

For emergency support, call 1.877.397.0392
and email  support@riptidehosting.com

If you need to Power Cycle your server Remember, to use your remote reboot or DRAC card for immediate reboots.

Remote KVM access is available for all customers.  Please call or email us to have us connect the KVM unit to your server.

The following services are included with your Dedicated Server:

• Network troubleshooting
• Hardware replacement in the event of failure
• Server Reboots
• Operating system reinstall if the problem is the fault of Riptide Hosting (All other OS reinstalls are fee-based)

• 'Remote Hands' support:
  • Cabling
  • Installing and removing equipment
  • Reporting status of equipment indicators (LEDs/LCDs)
  • Typing customer provided console commands
  • Soft-booting equipment
  • Labeling equipment and cables
  • Changing pre-labeled, pre-ejected media
  • Verifying cable integrity
• Operating system reinstall
• Application installation/upgrades (application configuration is not supported)
• Operating system upgrades
• Security management (patches)

Operating system reinstalls will be completed at the flat rate of $50.00 per instance.

All other fee-based support is provided at the standard tech support fee of $90.00 per hour billed in half hour increments, when requested during the business hours of 9:00 am - 6:00 pm MST. After hours fee-based support will be provided at a rate of $125.00 per hour billed in half hour increments

Fee-based services are limited to predetermined services as directed by the customer. These are not system administrative services and troubleshooting is not provided.